June 26, 2020

When PM Boris Johnson announced the re-opening of hospitality on Tuesday afternoon, I could literally sense a Mexican wave style celebration all the way from SW London to the northern corners of the country.

The lifeline of the economy is back! However with the new guidelines set up by the Government this afternoon, businesses re-opening from 4th July must be cautious yet innovative in their approach towards creating a Covid-secure environment for returning customers & staff.

In addition to maintaining 1m and social distancing wherever possible, use of PPE and face-masks are now mandatory in areas like lobbies, entry points & public areas where gatherings of more than 10 people are allowed. Also where 1m distancing/minimal contact cannot be possible, glass screens should be placed between guests and staff.

Many global brands such as Accor, Hilton & Four Seasons have adopted a mixed approach to creating their brand standards for cleanliness & hygiene. 

While Four Seasons have partnered up John Hopkins Medicine International, their response to the pandemic has been based on science backed hygiene methods which has further been boosted by technology such as thermal screening & contactless interactions with guests encouraged.

Other players such as St Giles Hotels catering to domestic business travellers are investing in building their own in-house contact tracing app in conjunction with local government hygiene standards to create guest confidence.

Staff are a vital part for hospitality businesses re-opening across, hence many businesses are also having counselling services available for staff members on a 24/7 basis.

With businesses now having to keep a record of visiting customers over a 21 day period for Track&Trace initiatives, questions need to be asked of what process/systems need to be in place to screen and record incoming clients. Based on current conversations with customers, there is a growing demand to have a non-intrusive yet accurate screening system which can help with the above. 

Access control based thermal screening can solve some of the above requirements, however some doubts are raised when it comes to GDPR & storing such footage. With most of these systems being cloud based, there is always a concern regarding data privacy and cybersecurity.

On the other hand, thermal screening technology only screens thermal images of people entering spaces and captures live time elevated body temperatures without the real need to intrude on a persons identity/personal information. On detection, your company's Covid response policy can be applied and the right data retention process can be applied to comply with Track&Trace.

 

I also happened to come across this really informative session on HFTP, courtesy Michael Heyward who has researched different standards being adopted globally. Above is a link to that session incase you are yet confused and are looking at some credible information.

Please feel free to contact me to discuss how we can help you with our multi-screening platform to re-open your business with covid-secure measures.

 

Best Regards!

Zaran Bandrawala

Hospitality Sales

Transputec & Thermavis


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