Frequently Asked Questions


How does it work?

How does a thermal imaging system differ from a thermometer?

How does thermal imaging technology work?

How long does installation take?

How much is shipping?

How to install?

How accurate are the thermal cameras?

Which one should I buy? Which product is right for my business ?

How many people does it detect at any one time?

How do I use it?

Is it compatible with my current system?

How many do I need in my workspace?

Do I need to use a back body system for human body temperature screening?

Is there an app?

What if I move premises?

Is there a data storage fee? or subscription service?

Can you do a demo?

Do you offer a payment plan?

COVID-19 & Elevated Skin Temperature

Can Thermavis products be used to detect a virus such as the Novel Coronavirus (COVID-19)?

Are thermal imaging systems effective as the sole means of diagnosing COVID-19?

How should operators use thermal cameras for skin temperature screening?

How do you define the correct temperature threshold for a fever?

How close do you need to be to detect someone with an elevated temperature?

What do I do if I detect someone with a temperature ?

Can the customer configure the alerting temperature threshold.

Data & Privacy

Where is the data stored?

How do I access the data?

How long are records kept for?

Is it required by law / under government guidelines?

Support and Warranty

Does the product come with a warranty?

How does the support work?

How to log a support query?

Multi-Person Screening Solution

Is it possible to keep the tablet and thermal camera seperate?

Got Questions? Request a Call Back.